Minitu Support

Contact

For app support or moderation questions, email support@minitu.app or contact Minitu Support on WhatsApp. Privacy requests can also be sent directly to privacy@minitu.app.

WhatsApp support is optional and is provided through Meta. WhatsApp processes messages under its own terms and privacy policy. Do not send passwords, verification codes, payment-card details, government IDs, or illegal content. Email support remains available.

Account And Data Deletion

You can delete your account in the app from Profile > Settings > Privacy & account. If you cannot access the app, use the public account deletion request page.

Common Checks

• If sign-in is slow, confirm the device has network access, wait a few seconds, and try again.
• If a saved session cannot be restored, log in again with your account.
• If a photo upload fails, confirm the device has network access, choose a supported photo, and try again.
• If a profile photo needs review, it may not appear publicly until Minitu moderation approves it. Rejected photos may receive an in-app support message.
• If a message fails to send, use Retry after confirming the device has network access.
• If translation is unavailable, the translation provider may be temporarily unavailable or the selected language pair may not be supported.
• If paid access is missing, sign in to the Minitu account and Apple Account used for the purchase, then choose Restore Purchases in Plans. Do not purchase again only to troubleshoot.

Free, Plus, And Premium

Minitu remains available on the Free plan. Compatible iOS versions can optionally offer Plus and Premium subscriptions billed monthly or every three months through Apple. Plans displays the localized price and billing period before purchase, includes Restore Purchases, and links to Apple subscription management. Deleting a Minitu account does not cancel Apple billing.

Safety Tools

Minitu includes hide, report, block, mute, photo report, message report, profile privacy, and message privacy controls. See the full Safety Center for details.

Moderation Appeals And Urgent Safety

To appeal a content or account action, email support@minitu.app from the account email with the approximate date and a short explanation. For a report involving a child, exploitation, trafficking, credible violence, or immediate danger, use the in-app report tool and contact local emergency services when urgent. Do not email illegal images or redistribute suspected child sexual abuse material.

Legal Links

• Privacy Policy
• Terms Of Service
• Community Guidelines
• Safety Center
• Vendor And Subprocessor List
• Account Deletion